FREQUENTLY ASKED QUESTIONS

About How Long Does Shipping Take?

3-5 Business Days Is Typical

What Type of Art Files do you Accept?

For art files under 10MB send to orders@kleaverkustoms.com . For art files over 10MB upload the files to www.DropBox.com and send to orders@kleaverkustoms.com . All files must be 300 dpi or more. Preferred file types are .PSD, .EPS, .PDF & .AI. If your submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background.

What Is Your Average Turn Around Time?

Our average turn around time is 12-15 business days (Mon – Fri) plus shipping time. This is not guaranteed. If you pay for an order after 5:00pm your order will not be processed until the following business day. Adding additional finishing to your order may extend your turn around time.

NOTE: Artwork size stays the same throughout your entire order. Screen sizes do not increase for each garment size.

What are the Safe / Printable areas on a T-Shirt?

Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.

NOTE: Any print that goes over a seam can result in imperfections in the print.

Do You Offer Brands and Items That Are Not Posted on Your Price Chart?

We can get just about anything you need. If you do not see the item you want on the price chart, please send an e-mail to info@kleaverkustoms.com and ask for pricing.

Can I Get 100 T-Shirts With Two Separate Designs?

You can, but it would have to be priced as two separate 50 piece orders.

Can I Choose Different Items, Sizes, and Colors In The Same Order? What About Styles?

Sure. You can do all sorts of different colors and sizes with your order as long as the printed ink color stays the same. You can also mix different items as long as the print size is the same. If you decide to change the color of the ink, there will be an Ink Change Fee of $25 per ink color changed. Customer is only allowed one ink change per 25 items sold.

How Do I Get Free Screens Setup?

We give Free Screens and Free Setups for orders of 100 pieces or more per design.

I am Missing a Few Items / I received More Items Than I ordered. Why is That?

Sometimes an item may be misprinted or damaged in production. We will call you before shipping to let you know if there was an error and we will deduct our mistake from your bill. You will not be charged for our mistakes. If you get more than you should have, Stop Complaining! You just got free shirts!

I Don’t Have Artwork, Can You Make Custom Artwork for me?

We do offer custom artwork creation, but it really all depends on what you are looking for. For a quote, send your ideas to info@kleaverkustoms.com . If we can’t make it for you, we can send you to one of our many trusted artists who can.

I Found Something Wrong with my Order! What do I do?

If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way we will take care of you!

I Need My Order Fast! Do You Do Rush Orders?

We do offer rush orders. Each rush order will be custom quoted. Contact info@kleaverkustoms.com .

My Band is on Tour Right Now. Can You Ship My Order to the Venue?

For Sure! Just let us know the most convenient place for you to pick-up and we will ship it there.

What Is a Screen?

A screen is used for each color ink used on a garment. (ex. 3 Color Art = 3 Screens) You receive Free Screens on all reorders and orders of 100 pieces or more.

When I Place My Order Do I have To Pay In Full Up Front?

We only require a 50% deposit of the total order price. The other 50% must be paid before your order can be shipped. You do have the option to pay in full if that is easier for you.